Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Account details such as name, email address, business name, and login information.
• Business profile details such as website URL, location, category, competitors, and monitored questions.
• Subscription and billing references such as plan, billing interval, Stripe customer IDs, and payment status.
• Service data such as reports, visibility scores, report history, question changes, delivery logs, and support tickets.
• Technical and usage data such as IP address, browser type, timestamps, session data, error logs, and security events.
• Email and communication data such as support requests, recovery requests, reply metadata, and unsubscribe status.

2. How We Use Information

• To create, operate, secure, and maintain customer accounts.
• To run AI visibility scans and generate weekly reports.
• To process subscriptions, billing, renewals, upgrades, downgrades, and cancellations.
• To send service communications, including reports, account notices, recovery emails, and support responses.
• To troubleshoot issues, improve the service, monitor usage, and protect against fraud or abuse.
• To comply with legal obligations, enforce our agreements, and protect our rights.

3. Third-Party Providers

We use third-party providers to operate the service, including providers for hosting, authentication, database storage, billing, email delivery, and AI processing.

• Vercel for hosting and deployment.
• Supabase for authentication and database services.
• Stripe for subscription billing and payment processing.
• Resend for transactional email delivery.
• OpenAI and related AI processing providers where enabled for scan generation and analysis.

Those providers may process information on our behalf under their own terms and privacy policies.

4. How We Disclose Information

We do not sell personal information for money. We may disclose information:

• To vendors and service providers that help us operate the service.
• To comply with legal process, law enforcement requests, court orders, or legal obligations.
• To investigate or prevent fraud, abuse, security incidents, or violations of our terms.
• In connection with a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets.
• When you direct us to disclose information or otherwise consent.

5. Data Retention

We retain information for as long as reasonably necessary to provide the service, preserve report history, maintain billing and operational records, resolve disputes, comply with legal or financial obligations, and protect the business from fraud or misuse. Backup, log, and archival copies may persist for a period after deletion or closure.

6. Security

We use reasonable technical and administrative safeguards designed to protect customer information. Passwords are handled through Supabase Auth and are not stored as plain text in the application database. No method of transmission or storage is guaranteed to be completely secure, and we cannot guarantee absolute security.

7. Cookies and Technical Data

We and our providers may use cookies, local storage, session identifiers, logs, and similar technologies to keep users signed in, maintain security, remember settings, support analytics, and improve product performance.

8. Children's Privacy

AnswerGauge is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected without proper authorization, we may delete it.

9. Your Choices

• You may update certain account information through the customer portal.
• You may request password reset or account recovery through the login flow.
• You may manage billing and subscription status through the customer billing portal where available.
• You may contact support@answergauge.com regarding privacy or account-related questions.

10. State and Regional Rights

Depending on where you live, you may have privacy rights under applicable law, such as rights to access, correct, or request deletion of certain information. We may need to verify your identity before acting on a request, and we may deny requests where permitted by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective when the updated version is posted to this page. Continued use of the service after changes are posted means you accept the revised policy to the extent permitted by law.

12. Contact

• Privacy and support: support@answergauge.com
• Business inquiries: growth@answergauge.com
• Report delivery: reports@answergauge.com