Terms of Service

1. Service Description

AnswerGauge provides AI visibility monitoring, reporting, subscription management, customer account services, and related communications. Reports are based on the monitored questions, customer-provided business context, provider availability, and system outputs available at the time each scan is run.

2. Eligibility and Accounts

• You must provide accurate account and billing information.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for activity under your account unless caused directly by our own misconduct.
• We may suspend or terminate accounts that violate these Terms or create operational, legal, or security risk.

3. Customer Responsibilities

• You are responsible for the monitored questions, business information, and other content you submit.
• You represent that you have the right to provide and use that information.
• You may not use the service for illegal activity, spam, impersonation, fraud, abusive automation, or harmful interference with third-party systems.

4. Billing and Subscription Terms

Paid plans are billed according to the pricing and interval selected at checkout. Subscription billing, renewals, upgrades, downgrades, and cancellations are processed through Stripe and related billing tools. Fees are non-refundable except where required by law or expressly stated otherwise.

5. No Guarantee of Results

AnswerGauge does not guarantee mentions, rankings, visibility improvements, traffic, leads, conversions, or revenue. AI systems and search environments change over time, and results may vary by provider, geography, timing, or third-party model behavior.

6. Disclaimer of Warranties

The service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, AnswerGauge disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, security, and uninterrupted or error-free operation.

7. Limitation of Liability

To the fullest extent permitted by law, AnswerGauge and its owners, operators, affiliates, contractors, and service providers will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of revenue, profits, goodwill, data, business opportunity, or anticipated savings arising from or related to the service, even if advised of the possibility of such damages.

To the fullest extent permitted by law, the total liability of AnswerGauge for any claim arising out of or related to the service will not exceed the amount paid by you to AnswerGauge during the three months preceding the event giving rise to the claim.

8. Indemnification

You agree to defend, indemnify, and hold harmless AnswerGauge and its owners, affiliates, contractors, and service providers from claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the service, your submitted content, your violation of these Terms, or your violation of law or third-party rights.

9. Third-Party Services

The service relies on third-party providers, including hosting, billing, authentication, email, and AI providers. We are not responsible for third-party outages, interruptions, policy changes, pricing changes, model changes, or failures outside our reasonable control.

10. Suspension, Termination, and Changes

We may modify, suspend, restrict, or discontinue all or part of the service at any time. We may suspend or terminate accounts for nonpayment, misuse, security concerns, suspected fraud, or violation of these Terms.

11. Governing Law and Disputes

These Terms are governed by applicable law in the jurisdiction chosen by AnswerGauge's operating entity, without regard to conflict of law principles. You agree that disputes may be resolved in the courts with proper jurisdiction over the company and the dispute, subject to any mandatory legal rights that cannot be waived.

12. Changes to These Terms

We may update these Terms from time to time. Updated Terms become effective when posted. Continued use of the service after posting means you accept the updated Terms to the extent permitted by law.

13. Contact

• Support: support@answergauge.com
• Business inquiries: growth@answergauge.com
• Report delivery: reports@answergauge.com